FAQ
- How Do I Place An Order?
- How Much Is Shipping?
- How Long Will My Order Take?
- What Payment Methods Are Accepted?
- Is Your Shopping Cart Secure?
- How Do I Make A Change Or Cancel An Existing Order?
- Can You Gift Wrap My Item(s)?
- What Taxes Are Charged On My Order?
- What Is Your Return Policy?
- Non–Personalized items:
- What If I Want More Than Seven Letters?
- How Do I Contact You?
How Do I Place An Order?
- ONLINE:
To order online, just add your items to your shopping cart by clicking on the "Add to Cart" button. Click on the "Checkout" link at the top of the page at any time to check the contents of the shopping cart, remove items or change the items. When you are ready to check out, just click on the "Place Order and Make Payment" button at the bottom of your shopping cart and proceed by providing the required information (shipping info., billing info., payment method, etc.)
ORDER CONFIRMATIONS:
After placing an order, you will receive an email that includes the details of your order and confirms that we have received it. When your order is shipped, we will send you a 2nd email with the shipping details and (if applicable) a tracking number.
BY PHONE:
You can call us during our regular business hours (Monday-Friday: 10-7, Saturday: 10-5). Our local phone number is: 905-553-5437
IN STORE:
Visit us at our location at 9505 keele st. in Vaughn,Ontario. One of our staff members will be glad to assist you during our open hours. At the store we are providing personal,caring,fair and on-the-spot service, which means you can have your gift ready within 15-20 minutes.
How Much Is Shipping?
-
Orders are shipped via Canada Post. Shipments include a tracking number (so you can track your order on www.canadapost.ca. Shipping is available to all Canadian Provinces.
Shipping to Ontario: $10/item
Shipping to Quebec: $13/item
Shipping to all other Provinces: $15.99/item
How Long Will My Order Take?
- Embroidered Gifts will be delivered in about 3-5 business days.
RUSH OPTION: For an extra $5.00/item we are able to complete an embroidered gift within 1-2 business days. Please call or email us with your request.
What Payment Methods Are Accepted?
- We accept the following credit card payments through our secured site: Visa, Mastercard, American Express, or Discover Card. If you have a Paypal account, we also accept payment through Paypal.
Is Your Shopping Cart Secure?
- It certainly is!!! The PayPal site is highly secure. We use industry-leading technology (such as SSL) to keep your information safe.
PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.
How Do I Make A Change Or Cancel An Existing Order?
- If you need to make a change or cancel an order that you placed, please contact us immediately. Please call 905-553-5437 or send us an e-mail to: info@kids-spot.ca. Be sure to include your name, phone number and the products(s) you ordered. As long as the gift has not been personalized yet, we will do our best to accommodate your request. It may not be possible to change/cancel your order if it has already been personalized or is in the process of being customized for you.
Can You Gift Wrap My Item(s)?
- We are happy to offer free gift wrapping as long you come pick it up at our store. If not, the order won't include gift wrapping.
What Taxes Are Charged On My Order?
- Sales tax is charged only on orders purchased from a Canadian address (HST= 13%).
What Is Your Return Policy?
- PERSONALIZED ITEMS:
- We do not accept returns for any personalized gifts. We are not responsible for errors made in spelling on the customers' part. Please be sure of the spelling before you make your order as items that have errors due to a mistake in ordering will not be accepted for refund or exchange. Personalized items may only be returned if they are defective, or if we have made an error in spelling or size. These items will be fixed or replaced at our cost.
- NON–PERSONALIZED ITEMS:
- We will accept returns or exchanges of, non-personalized products. Please note that we must be contacted by phone or email within 15 days of receipt. Once you have received confirmation to return the item(s), send the item(s) back to us, in its original condition, and we will refund your purchase, less shipping and handling. Any returns sent to us without prior notification will be refused. Return shipping is the responsibility of the customer and is not refundable. Please insure the package, as we are not responsible for lost packages.
What Does the Price Include?
- All prices includes the item + free embroidery of up to 7 letters. Each additional letter is $1 CAD.
- The price also includes a free gift bag and wrapping and card (if picked up from store).
What If I Want More Than Seven Letters?
- To purchase more letters, find the 'Buy Extra Letter' link in the checkout page.
How Do I Contact You?
- Email: info@kids-spot.ca
- Phone: 905-553-5437
- Address: 9505 Keele st.
- Vaughan,Ont L6A-1W3
- Store Hours:
- Monday -Thursday: 10:00am - 7:00pm
- Friday : 10:00am - 6:30pm
- Saturday: 10:00am - 5:00pm
- Sunday: CLOSED!!!
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